Sales and Delivery Terms

Terms, conditions and privacy policy

General information

Stauning Whisky A/S (Ltd.)
CVR number: 30900863
Stauningvej 38, Stauning
6900 Skjern
E-mail: info@stauningwhisky.dk
Phone: +45 88 44 21 22

TERMS AND CONDITIONS

Ordering
Your order will only be sent after clicking ”complete order”. Leaving the site before clicking upon “complete order” will leave the transaction incomplete and invalid. Upon any completed transactions you will immediately receive an order confirmation by e-mail. When the order is dispatched, you will electronically receive shipping information. Your order is completed and on its way, when you receive this e-mail.

NO SALE TO PERSONS UNDER THE AGE OF 18

Payment
You can pay with Danish and foreign credit cards. Payment will be charged at least one day prior to dispatch of the goods.

Delivery
Stauning Whisky provides delivery by PostNord, UPS or GLS (unless others are preferred).

Shipment costs are calculated and visible at checkout. Any deliveries from DKK 1000 or more within Danish borders are free of shipment costs. This does not apply to gift cards. On orders outside Danish borders, shipment costs will be charged regardless of the size of the order.

Stauning Whisky handles packaging and dispatch within five workdays from the day of order. Timely delivery presupposes that abovementioned parcel services comply with day-to-day delivery commitments. Stauning Whisky cannot be liable to any possible delays that occur on the part of the employed parcel services that may prolong the parcel delivery.

If you cancel your purchase (cancellation rights)
You have the right to cancel your purchase within 14 days of delivery at Stauning Whisky.

The warranty expires 14 days after the day that you:

  1. Received your product
  2. Received every product, if you ordered various products on the same order that was delivered separately.

If you wish to cancel your purchase, you will have to notice us within 14 days of delivery. The notice shall be sent to info@stauningwhisky.dk or at phone no. +45 88 44 21 22. Your notice shall be clear on, whether you want to exercise your warranty.

Cancellation can also occur by refusing to accept delivery of the goods. You cannot cancel only by refusing to accept, without giving us clear notice about the cancellation.

Returns
You have to return your order without unnecessary delay and within 14 days after, we received notice that you wish to cancel your order. Shipment costs in relation to returns shall be held at own expense.

When returning goods, you are liable for packaging and any caution until we receive the goods in identical condition.

You loose the right to cancel, if you break the sealing on products.

If an order is refused or not picked up, Stauning Whisky reserves the right to refund the purchase price excluding shipment costs.

In case of agreed discounts, returned goods or pre ordered goods that are cancelled before dispatch, an entire or partially refund of the purchase price will be required. We refund by the same method as you originally made payment.

We can withhold the refund, until we received the goods in same condition as delivered. You are liable to any damages, when returning goods, until delivered.

If you wish to cancel your purchase, the goods shall be sent to:
Stauning Whisky
Stauningvej 38, Stauning
DK-6900 Skjern
Email: info@stauningwhisky.dk

You can also cancel your order by delivering the goods in person at the abovementioned address.

What should I send back with the products?
You should enclose a copy of the order confirmation with your registration- and account number, whereto the refund can occur.

Notice! We do not receive packages sent C.O.D. (Collect on Delivery)

If anything is wrong with the products (warranty)
The Danish Sale of Goods Act is applied, when purchasing products.

When you shop at www.stauningwhiskyshop.com you of course have 24 months warranty. This means that you can get products repaired, exchanged, get your money back or a discount, depending on the situation.

Though it is a requirement that the claim is legitimate, and the lack/defect/flaw has not occurred as a result of wrongful use or other damaging behaviour.

When do I exercise my warranty?
You have to exercise your warranty within “reasonable time”, after you discovered the lack/defect/flaw. If you exercise your warranty within 2 months, after you discovered the lack/defect/flaw, the warranty will always be within reasonable time.

What happens to my personal information (privacy policy)
No personal information that is registered on this site will be conferred, sold or made available to a third party. All information will be stored safely and only available to trusted employees of Stauning Whisky.

Regarding electronic payment, we use a safely encrypted method through our webshop system.

This shop system applies cookies to manage the content in the shopping cart. A cookie is only the name of a stored file on your computer. We use these cookies to recognize you, and remember if you previously added products to your cart. Furthermore, it is possible to add your address information for your next visit on the website. If you wish to delete this information later, it can be done in your browser preferences.

To purchase from this website, we require your name, address, phone number and e-mail. This information will solely be used for the purpose of delivering your order. The information is transmitted and stored electronically (non-encrypted) for 5 years in accordance with “The Danish Bookkeeping Act”. The contract itself (purchase agreement) is not stored at Stauning Whisky in a way that you can log in later and see/change status.

In addition, we register the IP-address from where the purchase came. Normally, this information finds no relevance, but it can be used in a potential police investigation. IP addresses are stored as long as it is needed in potential police investigations. All false orders will be reported to the police.

At any point you can be signed up on Stauning Whisky’s mailing list, where you will receive news and updates from Stauning Whisky. You can also unsubscribe at any point.

As registered with Stauning Whisky and the General Data Protection Regulation (GDPR), you are able to object to our registrations and gain insight on the information, we might have retrieved from you. You can get insight on this by contacting Stauning Whisky. In case of objections to any registrations, we will try to accommodate deletion to the desired extent.

The controller of the data is Stauning Whisky.

PRIVACY POLICY

Owner of site and contact information
This site is driven and owned by: 
Stauning Whisky A/S (Ltd.)
CVR number: 20 90 08 63
E-mail: info@stauningwhisky.dk
Phone: +45 88 44 21 22

Information about cookies

What is a cookie?
A cookie is a small data file, which we store on your computer to recognise your computer. A cookie is not a programme and do not contain any virus.

Our use of cookies
Cookies are essential to the functionality of the website. Cookies help us getting an overview of your visit to our website, which makes us able to optimise and customize the website to fit your needs and interests. Cookies remembers if you logged in or previously visited the website.

Necessary cookies
These cookies are requisite to make the site able to supply the service, which the end-user explicitly requires. As an example, these cookies are needed to make our queue system from Queue-it work, and find out whether you are informed about the websites use of cookies.

Operation and optimising cookies
These cookies are applied for the operation of the website. As an example, these can be used to count the number of visitors or other analysable information. They can also be used in relation to questionnaires. These cookies can to a limited extent collect data, which can be attributed to individual users. We use Google Analytics to analyse, how users behave on our website. The data that the cookies collect (traffic, acquisition, behaviour from your IP-address) is sent and store on Google’s servers in USA. It is possible to opt out of cookies from Google Analytics here.

Marketing – targeted advertising
These cookies can track search- and reading habits. The collected data is used to individualise marketing content, e.g. banner ads. The application of these cookies can be stored and applied to personal identifiable information to display individualised content and/or shared with a third party with the same purpose. Any information stored by these cookies can be passed on to a third party i.e. our partners. We cooperate with Google and their Ads system (Google Ads, formerly Adwords) to manage online advertising in an attempt to display ads with the highest relevancy. 

Rejection of cookies
You can always turn off cookies on your computer by changing the preferences in your browser. Where you find them, depends on which browser you are using. Be aware that if you do turn off cookies, many functions and services will be switched off, as they help the website remember previous choices.

Delete cookies
Previously accepted cookies can easily be deleted and cleared. Find out which web browser you are using and then click the relevant link:

Internet Explorer
Mozilla Firefox 
Google Chrome 
Opera 
Safari
Flash cookies (applies to all browsers)
iPhone, iPad and other from Apple
Phones and operating systems with Android
Phones with Windows 7

Questions and complaint guide 

Do you have any questions or wish to file a complaint?
If you have any comments or questions regarding our information and/or management of personal information, please do not hesitate to call or e-mail at:

Phone: +45 20 12 05 93
E-mail: Hans@stauningwhisky.dk